Industries & use cases

We follow the work, not just the industry label.

Most of the patterns we work on—claims, requests, approvals, and back-office workflows—show up across sectors. We adapt to your language and constraints, not the other way around.

Illustration of different types of operations workflows in a grid.

Where we typically help.

The specifics change. The categories of work are familiar.

Icon representing financial and insurance operations.

Financial & insurance-like operations

Claims, policy changes, customer service requests, and exception handling.

  • Intake and routing for high-volume requests.
  • Eligibility, rules, and approvals that can be automated.
  • Exception queues with clear ownership and SLAs.
Icon representing shared services and back-office functions.

Shared services & back-office

HR, finance, procurement, and other shared service workflows.

  • Standardized intake to reduce noise and rework.
  • Cross-team hand-offs made visible and trackable.
  • STP for straightforward requests; clear paths for exceptions.
Icon representing public sector operations.

Public sector & government operations

Benefit determinations, permits, program administration, and internal services.

  • Bringing structure to workflows bound by policy and regulation.
  • Balancing citizen experience with compliance.
  • Incremental automation that respects constraints.
Icon representing health and benefits administration.

Health & benefits administration

Enrollment, eligibility, prior authorizations, and coordination between parties.

  • Reducing back-and-forth across providers, payers, and members.
  • STP for defined, rules-based scenarios.
  • Clear exception routing when judgment is required.

Not sure if your workflow fits any of these buckets?

Ask about your workflow See anonymized examples