Process-led digital transformation

Turn messy manual workflows into straight-through, reliable operations.

We work with operations leaders to redesign processes first, then automate. The result: real changes in cycle time, error rate, capacity, and stability— not innovation theater.

Talk about your process See STP automation in detail
Lean Six Sigma & operations background
Service-Connected Disabled Veteran Owned
From intake to completion
What a straight-through process feels like
  • No re-keying between systems
  • Clear rules and routing
  • Realtime status instead of black holes
  • Exceptions handled on purpose, not by accident
0%
Typical cycle time improvement
Built on a process-first approach, then implemented with automation where it actually fits.
What we do

Process-led transformation across strategy, design, and automation.

We help you design processes that work in the real world, then make them run straight-through with the right mix of technology.

STP Automation

Straight-through processing, end-to-end

Identify high-value workflows and convert them from manual, fragmented work into predictable, automated flows.

  • Intake, triage, and routing design
  • Rules, checks, and decisioning that actually reflect reality
  • Exception handling and control plans baked in

Learn more about STP automation →

Digital Transformation

Roadmaps that connect processes, systems, and data

Get out of project-by-project chaos. Build a practical roadmap that sequences your transformation around value, risk, and readiness.

  • Current-state assessment grounded in metrics
  • Prioritized transformation roadmap, not a slide deck of trends
  • Governance and delivery patterns that keep work moving

Digital transformation approach →

Operational Excellence

Stabilize performance before you automate

Lean Six Sigma with an operator’s mindset. Fix chronic issues, cut rework, and make performance predictable enough to automate.

  • Process diagnostics and improvement sprints
  • Control plans, dashboards, and ownership clarity
  • “Ready for automation” conditions defined and met

See operational excellence work →

Who we’re a good fit for.

DeLashmit Consulting works best with leaders responsible for repeatable, high-volume workflows where small improvements add up quickly.

Operations leaders Shared services leaders Claims & case managers Back-office & fulfillment teams Public sector process owners Transformation & PMO leaders

What “before and after” looks like.

Before
  • Hand-offs across email, spreadsheets, and legacy tools.
  • Frequent rework and “who owns this?” confusion.
  • Cycle times that move with staff turnover and fire drills.
  • Limited visibility into where work is stuck.
After
  • Defined intake, routing, and decision rules.
  • Clean data hand-offs between systems—no re-keying.
  • Predictable cycle time and capacity you can plan around.
  • Exceptions handled deliberately, not in someone’s inbox.
Proof in real operations

Examples of measurable impact.

Every engagement is different, but the pattern is the same: clarify the process, stabilize performance, then automate what’s ready.

Shared service intake & routing

From “mystery inbox” to clear queue

  • 40% reduction in average cycle time
  • 60% fewer “where is my request?” escalations
  • Exceptions surfaced and tracked instead of hidden

Standardized intake, clarified routing rules, and implemented STP where logic was clear—without disrupting high-touch, judgment-based work.

Multi-step approvals

Shortening the slowest steps

  • 30–50% faster approval turn-around
  • Hand-offs reduced from 7+ to 3
  • Clear SLAs by step, not just by end-to-end process

Mapped and simplified the process, then used workflow automation to drive rules-based approvals straight-through where conditions were met.

Back-office exception handling

Automation without losing control

  • 25% more work handled with the same team
  • Exception queue with clear ownership and aging
  • Audit trail for key decisions “for free”

Segmented straightforward work for STP and built a dedicated path for exceptions. Operators kept authority; automation handled the plumbing.

Have a process that feels more like firefighting than flow?

Submit a process for review Explore services